Executive Master in Strategic Finance and Business Leadership

Paving Paths to Retail: Luxury Retail Training for Career Excellence

Course ID:   260126 0108 1011ESH

Course Dates :          26/01/2026             Course Duration :   18   Studying Day/s   Course Location: London,   United Kingdom

Language:  Bilingual


Course Category:          Unique Programmes


Course Subcategories:   International Certification Programs


Course Certified By:  ESHub CPD & LondonUni - Executive Management Training


* Professional Training and CPD Programs


Certification Will Be Issued From :  From London, United Kingdom


Course Fees:     

Vat Not Included in the price. VAT may vary depending on the country where the course or workshop is held.

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Your £250.00 Deposit will be deducted from the total invoice Amount.

To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Outlines Read More

https://www.educationandserviceshub.net/2026-training-outlines-short/260126 0108 1011ESH
Executive Master in Strategic Finance and Business Leadership

Course Information

Introduction

Objectives

Who Should Attend?

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be Full days
09:00 - 17:00

Course Outlines

Week 1
Modules and Sections

Module 1:
Customer Service

Master the art of exceptional customer service, ensuring every client interaction is seamless and professional.
🔹 Problem-Solving – Developing quick-thinking strategies to address customer concerns.
🔹 Conflict Resolution – Handling difficult situations professionally and diplomatically.
🔹 Serving Beverages – Proper etiquette and best practices for luxury retail hospitality.
🔹 Dealing with Payments – Processing transactions smoothly while maintaining excellent service.

Module 2:
Client Interaction

Develop the skills to build meaningful connections with clients through proactive and personalized service.
🔹 Understanding Client Needs – Anticipating and responding to customer expectations.
🔹 Body Language Awareness – Using non-verbal cues to enhance communication.
🔹 Client Telling – Engaging storytelling techniques to build strong client relationships.
🔹 Follow-Ups – Strengthening client loyalty through effective follow-up strategies.

Module 3:
Brand and Product Awareness

Gain mastery of brand identity and product knowledge to deliver on-brand experiences.
🔹 SKUs and Labelling – Understanding product codes and inventory identification.
🔹 Stock Control and Organisation – Ensuring stock is well-managed and accessible.
🔹 Merchandising – Presenting products in an appealing and strategic manner.
🔹 Product Knowledge – Understanding product details, features, and unique selling points.

Module 4:
Sales Techniques

Refine your sales strategies and maximize performance to succeed in luxury retail.
🔹 Rejection Handling – Overcoming client objections with confidence.
🔹 Upselling and Cross-Selling – Encouraging additional purchases without being pushy.
🔹 Goal-Oriented in Retail – Setting and achieving sales performance targets.